Refund policy

RETURNS & REFUNDS

We want you to enjoy making your sticker scenes. If something is wrong with your order, email support@unistickerscene.com with your order number and a short explanation.

Damaged, defective, incorrect or missing items

Tell us what happened as soon as reasonably possible. Photos of the affected item and packaging can help us understand the issue; an unboxing video is not required. We may ask for reasonable information to verify a claim.

For a verified problem, we will arrange an appropriate replacement, refund or other remedy in line with your consumer rights. You will not need to place another order to receive a replacement. Refunds go back to the original payment method; store credit is optional.

If a faulty or incorrect item needs to be returned, we will provide a prepaid return method or arrange reimbursement of reasonable return postage. Please contact us before paying for postage so we can give you the correct instructions. The 7-day voluntary return window below does not shorten your rights for faulty, misdescribed or undelivered goods.

Small-item resolutions without a return

International postage can be disproportionate to the value of a small sticker item. After reviewing a return request or claim, we may offer a refund or replacement without asking you to mail the affected item back. We will confirm the arrangement in writing.

A request is not an automatic refund. Please keep the affected item and available packaging while we review it. Any partial refund or replacement normally covers the affected goods, together with any related amounts required by law. Your statutory remedies remain available regardless of the value of the item.

Our voluntary 7-day return offer

If you change your mind, contact us within 7 days after delivery. If you live in the EU, Norway or the United Kingdom, you have 14 days instead (see "EU, Norway and UK cancellation rights" below). Under this additional store offer, goods must be unused and in resalable condition. Opening outer packaging to inspect an item is acceptable. Please retain the original packaging where reasonably possible.

Peeled, applied or partly used stickers and clearly identified final-sale items are excluded from this voluntary offer, except where the item is faulty, misdescribed or a legal cancellation or other consumer right applies.

We will confirm whether a physical return is necessary and give you the return address. For a change-of-mind return that we have not waived, you pay the return postage, except where we are required to pay it. International return postage may be involved. Contact us before posting so we can review whether returning a low-value item is necessary.

EU, Norway and UK cancellation rights

If you live in an EU member state, Norway or the United Kingdom, or wherever the applicable distance-selling rules give you a cancellation right, you can notify us within 14 days after delivery without giving a reason. Email is sufficient; you do not have to wait for our approval to give valid cancellation notice.

Unless we waive the return, send the goods back within 14 days after notifying us. You pay the return postage only where this was properly disclosed before purchase and the law permits it.

For cancellation of a whole order, the refund includes the standard outbound delivery charge. Extra charges for an upgraded delivery service need not be refunded. We make the refund within 14 days after receiving your cancellation notice, although we may wait for the goods or proof of posting where permitted. If we waive the return, we do not require return-shipping evidence.

Inspecting a product does not automatically remove your cancellation right. Handling beyond what is needed to inspect it, including applying stickers, may justify a lawful reduction for the actual loss in value. A final-sale label does not remove statutory rights.

Refunds and delivery problems

We process refunds to your original payment method within the applicable legal deadline. Your bank or payment provider may take additional time to display the credit.

If your parcel is overdue or appears lost, contact us so we can investigate and arrange the remedy you are entitled to. A carrier investigation does not remove your consumer rights.

Your legal rights

This policy adds to, and does not replace, rights that cannot legally be excluded. Any longer guarantee period or stronger remedy under the law that applies to your purchase remains available. For eligible EU purchases, the legal guarantee for goods that were faulty or not as described on delivery generally lasts at least two years. Normal use or wear is not itself a product defect.

Uni Sticker Scene is a trading name of UNI SCENE CRAFTED LIMITED, registered in Hong Kong (BR No. 81139911).
Email: support@unistickerscene.com
Business contact information: https://unistickerscene.com/policies/contact-information